Legal

Privacy Policy

This policy explains how FreonPhone handles information provided through our website and answering service.

What we collect

We collect contact information you provide, including your name, company, telephone number, email address, city, and scheduling details. We may also collect call recordings and transcripts for service delivery.

How we use information

We use this information to answer and triage calls, schedule appointments, provide service updates and text confirmations, respond to requests, operate our service, maintain service quality, and meet legal obligations.

Mobile information and consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Retention

We retain information only for as long as needed to provide the service, maintain appropriate business records, and meet legal obligations. Retention periods may vary by record type.

Deletion requests

You may request deletion of your personal information by contacting us. We will process valid requests subject to any records we must retain by law.

Contact us

For privacy questions or deletion requests, contact hello@alphatechnical.solutions or call (561) 287-8857.